Following on from my last
Big Boy: "Hello, **** ******." (Insert our business name)
Customer 1: "Yes, this is such and such. I purchased this widget from you 6 weeks ago and it is faulty."
Big Boy: "Ah, Mr such and such, from *****, I remember you. How can I help? Can you explain to me what is happening when you turn it on."
Customer 1: "It is faulty, I want a refund."
Big Boy: "If you could explain what the problem is maybe I can help resolve it without you having to send the product back." (Customer is other side of country.)
Customer 1 screaming: "I know my rights. I've looked at the consumer affairs website. I want a refund."
Big Boy: "Sir, if you would please calm down, I am trying to help."
Customer 1: "I am a member of the ********* Society over here and I am telling everyone you sell dodgy goods and are frauds!"
Now this went on for another five minutes more until finally Big Boy calmed him and he explained the issue. And guess what? Product wasn't faulty, user was!
Which is why Big Boy and not Madmother handles all the customers. I would have hung up much earlier when the swearing started. Did the
But it is this pressure-filled fast pace of life which makes me do my drama queen bit. You know, the "look at moi... look at MOI!" Posts. I love to blog but being a mother means my needs go to the bottom of the list. We all do it. And if I don't see any comments I do tend to do a why bother to myself.
Yes, it is very princessy, yes a bit delicate little petal too, but hey... even a Madmother has her tiny foibles...